How to Avoid Ecommerce Mistakes that make Visitors Abandon Your Site?

keep customers on website

 

Do you think that setting up an ecommerce store is easy? At the outset, it is all about creating a website and adding products. As you dig deeper, you can find this task more complex and challenging. A minor eCommerce mistake can drive away your prospects. So, building an interactive, appealing, engaging, and responsive e-commerce site requires a lot of time and effort.

The role of a marketer doesn’t end with building an eCommerce store. You need to deal with more demanding tasks when it comes to running an eCommerce business. It is critical to make the most out of every visitor you are driving to your eCommerce store. That is to say, you need to find ways to convert those visitors into customers to stand taller among the competitors.

Managing an eCommerce site is a continuous process. As you go along, you learn many things. Making an eCommerce mistake is not a crime. The vital thing is to learn from each eCommerce mistake you make. Many people keep making the same mistakes that cost their sales. You have to correct the errors immediately and focus on minimizing the number of mistakes as you gain experience.

How to avoid eCommerce mistakes that make visitors abandon your site? It is a very vital question that many people are searching to find an answer to. You need to stay vigilant when it comes to running your eCommerce store. Here are the best methods that help you avoid some common errors:

Focus on creating appealing and detailed product descriptions

One common eCommerce mistake that many people make is inadequate product description. Your product description is the only source available for shoppers to assess the quality of your product.

Well-thought-out product descriptions clearly reveal:

– Product features

– Benefits

– Uses

– Warranty

– Price and discount

– Manufacturing process

– How does the product function?

– Unique selling points (USP) of your brand

Many eCommerce stores fail to make an impression even with highly useful products and attractive images. What could be the reason? These people don’t know how to describe their products to the users. Inappropriate descriptions never motivate a customer to buy your product.

If you want to engage prospects and encourage them to make a purchase, you should learn how to write an effective product description. So, your product description is critical. The key is to offer detailed product descriptions that convey the strengths and uses of your products. It is also wise to answer extra queries about the product such as how it is made and how does it work.

If you want to avoid a common eCommerce mistake like insufficient product description, you need to learn the art of writing a product copy that contains all relevant information. Firstly, you should make a list of all the important things about your product. Make sure that all these details are included in the description. You can seek professional help to make compelling and appealing product descriptions that motive visitors to take action.

Don’t make site navigation complex

Don’t make your site navigation complex. It is a big eCommerce mistake. A seamless shopping experience is what visitors look for. If you cannot provide them a hassle-free shopping experience, they are going to leave your site. Complicated navigation is a common eCommerce mistake that many commit these days. A complicated, cluttered, and clumsy look make prospects abandon your site.

Customers have an abundance of choices available. With easy and smooth navigation features, you need to keep them interested and engaged. Your site must allow visitors to move from one section of the site to the other easily and freely. A highly functional and responsive eCommerce store lets customers navigate using a few simple clicks.

A clean overall structure is what you need for your eCommerce website. Offering smooth navigation features, you can make your eCommerce site visually pleasing and user-friendly. Do your research to know more about the best navigation practices and implement them smartly to deliver an unparalleled user experience.

All clickable things on your site should be large enough to keep them compatible with smartphones and other mobile devices. It is always advisable to offer users top-level categories that are easily accessible on the main menu. Top-quality eCommerce sites always allow users to sort products based on different parameters like price, review scores, and recently added products.

Complex navigation causes distraction. It is a critical eCommerce mistake that makes a negative impact on your sales. You need to keep things simple and offer smooth navigation features to make shopping a convenient and enjoyable process.

Here are the best eCommerce navigation practices you need to follow:

– Make parent categories prominent

– List subcategories

– Create a special category for new products

– Add a conspicuous search bar

– Choose a navigation design that suits your products and brand

Don’t undermine the importance of site load speed

Slow page loading time is a very vital eCommerce mistake you need to avoid. Several market research studies show that around 53% of mobile users leave a website if it loads after three seconds. A slow-loading site is one of the most prominent reasons that force people to abandon their carts. So, you must always be careful about your site load speed.

Make no mistake; a slow page loading time creates a negative impact. Most importantly, it really hurts your online sales. Ideally speaking, your eCommerce store must load within three seconds. You have to find ways to improve load time immediately if your site responds slowly. Maintaining a a slow load speed is a big eCommerce mistake.

As mentioned above, people have numerous choices. They are not prepared to wait too long. If you keep them waiting, they will abandon your site and choose other options. Slow load time always creates an adverse impact on the bottom line of your business. Do you want to offer outstanding UX to your visitors? You should increase your e-commerce site’s load speed immediately.

The Confusing checkout process loses visitors

Do you know that cart abandonment leads to a loss of around $18 billion for eCommerce stores? What is the underlying reason behind cart abandonment? Most eCommerce marketing experts choose the complex checkout process as one of the major reasons. According to them, it has been increasing cart abandonment rate heavily.

The complex checkout process is a major eCommerce mistake you must avoid. Customers never appreciate a complex checkout process. Many eCommerce sites embarrass their customers with a time-consuming and tedious checkout process. Some of them even ask people to fill numerous blank columns. You should not follow their methods to lose visitors.

It is extremely critical to keep the checkout process simple and straightforward. You need to ask buyers to include only relevant information. If you redirect a buyer to several pages to complete a checkout process, you are making them irritated. Keep all checkout information on a single page. This method of approach offers users an enjoyable, smooth, and fast checkout experience.

Get rid of 404 error messages

Another eCommerce mistake that makes users abandon your website is the 404 error message. Online shoppers hate to see this type of message. It certainly creates a negative impression. You must find ways to get rid of 404 error messages. It is always advisable to hire an experienced eCommerce expert to find a solution to this problem.

If a customer is making efforts to discover a product that you don’t sell, you must guide or redirect him/her to a list of similar products instead of showing a 404 error message. It requires some technical knowledge to address this issue. So, you can hire professional expertise to get this job done. Once it is done, you can turn visitors into customers efficiently.

Never hide return and exchange policies

If you want to enjoy long-term success, you must follow transparent practices. Several eCommerce site owners make the eCommerce mistake of hiding return and exchange policies. This approach may offer some temporary gains because you don’t have to deal with returns and exchanges. In the long run, it creates irreparable damage to your business reputation.

You must follow honest, ethical, and transparent practices to win the trust of your prospects and customers. Buyers are getting smarter nowadays and always look out for eCommerce stores that follow transparent practices. You should make your return and exchange policies clear to everyone who visits your site.

When you design your policy, make sure to include the terms and conditions of returns and exchanges. This transparent approach helps people make informed buying decisions. With a clear and transparent policy, you can prevent any potential issues that may surface later on.

Poor images create a negative impression

Increasing bounce rates are a major source of concern for many eCommerce site owners. One of the most prominent factors that increase the bounce rate is the poor quality of your product images or photographs. Customers easily get frustrated when they see an image without proper clarity.

Underestimating the importance of image quality is a vital eCommerce mistake. Image clarity is extremely important. Even some minor color fluctuations may create a negative impression. The photographs or images you upload should be authentic and reveal the important features of the product clearly. Make efforts to update larger images to let customers have a proper insight into your product. If you upload smaller pictures, you should make use of zoom features to help visitors see product images in large sizes.

High-definition photographs always create a positive impression on users. Shoppers cannot touch or test the product when they rely on an eCommerce store. Images are the ones users utilize to discern the quality of your products. To upload high-quality images on your eCommerce store, you need crystal clear photographs. It is a wise move to hire a professional photographer to capture high-quality images of your products.

Experienced photographers focus on lighting, background, and other related aspects to make the images highly appealing. With the help of advanced editing software, they further enhance the image quality of your product to create a captivating impression on prospects.

Don’t ignore the significance of social media presence

The competition in the eCommerce sector has become highly intense. If you want to stand taller among the competitors, you have to explore the unlimited potential of social media. It is almost impossible for an eCommerce site to survive without a strong social presence.

If you think that your e-commerce site is going to perform admirably without social media, you are committing a big eCommerce mistake. With minimal investment, social media helps small businesses drive sales. Therefore, you must make use of the unlimited power of social media to achieve maximum online visibility. Improved social media presence lets eCommerce stores enhance the popularity of your products among a large number of people.

Experienced eCommerce marketing companies design a customized SMM strategy that suits the unique needs of your business. You have to keep posting content on various social media sites to increase visibility and build the trust of your prospects. Make sure that your product pages contain social sharing buttons.

Don’t add out of stock items

Many eCommerce sites add out of stock items to make an impression that they are offering excellent product variety. It is a crucial eCommerce mistake you must avoid. When a buyer finds a product interesting and visits your product page to make the purchase, he/she finds that the product is out of stock. The immediate response will be to search for similar products on your competitors’ websites. This situation makes it difficult for you to regain that customer shortly.  I learned from our Palm Beach Tax Accountants this can hurt your bottom line severely.

Another vital aspect you need to focus on to avoid eCommerce mistakes that make visitors abandon your site is mobile compatibility. It is also a serious eCommerce mistake to force people to sign up to access your product catalog. Unwanted pop-up notifications should be avoided as well.

Poor customer service creates a negative impression on your customers. Lack of adequate shipping options easily annoys people. The bottom line is that avoiding mistakes is highly critical to your success. So, you must focus on all these important aspects to eliminate mistakes that make visitors abandon your site. A minor eCommerce mistake can even adversely affect your conversions, sales, and profits.